The Truth About Turnover
Spring is finally here! That means transitions, new beginnings, and growth is in the air. Though a fresh start can be exciting, discomfort and growing pains can accompany a much-needed transition. Allergies, dust, and replacing what was lost are just a few of the necessary pitfalls that impact us all this time of year. Like the changing seasons, transitions can be just as bittersweet in business. We are not always prepared, but the other side of change is always new growth and better beginnings. Transitions can be healthy, let us show you how!
How do you handle turnover within your organization?
Key players can leave at any time - sadly their experience is not transferrable. The caveat to hiring and growing with your leadership team is that they constantly learn and adapt their skills to meet the organization’s needs. They develop processes, implement learnings and make it all work within the needs of the business. So - what do you do when it’s time to transition and you lose the knowledge that cannot be replaced?
The time, energy, and resources necessary to hire, and train new talent are costly. Not to mention the inevitable mistakes that will happen as you work to manage internal changes, this is where the power of the pivot comes into play. It may seem like a loss now, but you are sitting on an opportunity to improve your business. Here are some ways that you can make the most of this new beginning:
1. Adjust Your Resources
Is there anyone within your organization with the skills and excitement that is willing to take on this new role? Maybe they are prepared to grow into the position but have yet to get the chance. Utilize them. Give them the responsibility and space to implement new ideas. The transition will be less daunting with an internal hire and you never know what improvements can come with a fresh perspective. Before you panic, always see if there is an opportunity to work with what you have.
2. Think Outside of the Box
Maybe there is a new reality where this missing resource is no longer necessary for your business. Instead of trying to replace what is lost, how can you improve what was there? This could mean investing in new software, updating your internal workflow, or more efficient processes that mitigate the need for this resource at all. It’s time to get creative!
3. Outsource for Efficiency
The gig economy is growing by the day. What was once a full-time, in-house resource can easily become a skilled, independent contractor. Where it makes sense, it may be easier and more affordable to find a resource with the concentrated knowledge you’re looking for to fulfill your organization’s needs. The outside perspective and expert-level precision could be exactly what you’ve been missing.
We see these transitions all the time with our clients at TLock Solutions. Providers experience the turnover of their veteran employees and all of the knowledge leaves with them. Even the seemingly small nuances like workflow adjustments and system best practices can make a huge impact. The difference between a key transition being detrimental or beneficial is in mitigating the impact. You can do this by translating functional knowledge into a system. Monitoring clinical integrity with your data will ensure that you are not interrupting your clients’ experience when you transition internally. Assess and evaluate the system regularly to ensure it improves as new information is learned.
Our Approach to Transition in Billing
Our Rescue, Reset, and re-educate model is a unique approach to transitions in billing and EHR. We start by putting out any fires and meeting immediate needs that a missing resource can bring up. Usually, assets are recovered and we learn what is missing or needed. Then, we address necessary system changes, improving internal processes for efficiency. The key part of this process is training key leadership on the new system to help with change management and mitigating future transition issues. To learn more about this process or get the help you need, contact us today.
If you are currently facing a transition, remain calm. Focus less on what is lost and more on the opportunity in from of you. Cheers to new beginnings! As always, we are happy to help!