Keep These Tips in Mind
In our last blog, we taught you to assess your current systems and use transitions in your business to make improvements. You’re one step closer to finding the best solution for your electronic medical record and billing systems. Maybe a new system is the best way forward, and you‘re preparing to go live. This is an exciting and sometimes daunting transition in a healthcare agency, and we’re here to help! If you’re not currently looking to implement a new software, read on and bookmark this page, you might need it in the future! You can find useful tips and information on implementation on our social pages and website. Now we’re sharing tips for post implementation success:
- Review Workflow Documentation
- Ensure everyone within your organization has thoroughly reviewed your internal workflows for day-to-day operations across departments. Make sure there is a clear understanding of how they are executed in your new EHR. Walk through each critical workflow in your certification system to identify any potential gaps.
- Provide End-User Refresher Training
- Software implementations can range anywhere from 6 months to a year. During that time organizations absorb a tremendous amount of information that is not always easily retained. It’s important to revisit training for each department. You can also request additional training from your implementation team prior to your go-live transition.
- Complete Chart Audits
- Triple checking your work is never a bad idea! One of the number one issues organizations encounter during implementation is incomplete or inaccurate data in their client charts. Whether it's the date of birth, a missing digit in a social security number or an incorrect mailing address, simple errors can have a big impact on the billing, clinical, and administrative operations of an organization.
- Hire an Expert
- Implementations can be taxing on your team and many organizations simply lack the manpower needed to successfully operate the new features of their EHR during the early stages. A steep learning curve, processing claims, completing assessments, accurately scheduling appointments, and resolving errors can quickly accumulate to a heavy workload. Hiring expert support in the initial months of implementation alleviates the pressure from your team while easing the process and giving you the additional advocate you need.
With all of the above in mind, your EHR post-implementation process should go as smoothly as possible. Like with anything new, always prepare for unforeseen obstacles, this list will prepare you for what we know are common oversights. At TLock Solutions, our team is experienced and ready to help with any of the above and much more. If you’re in need of support managing your existing EHR or a new implementation, reach out and let us help!